Technical Writer
American Cybersystems, Inc.

A client of Innova Solutions is immediately hiring for a Technical Writer.
Position Details

• Position Type: Full-time Contract
• Duration: 12 months with possible extension
• Location: Charlotte North Carolina (Hybrid -3 days onsite / 2 days WFH)

Drive Clarity Across Technology & Digital Documentation
Technical Writer - Technology Documentation

Do you enjoy turning complex technical information into clear and easy-to-understand content? We are looking for a Technical Writer who can help create documentation that supports system understanding, knowledge sharing, and smooth communication between technical and business teams. This role also includes using AI tools to support documentation creation and improvement.

What You'll Do
Create Clear Documentation
Develop user guides, process documents, and knowledge articles that explain technology systems and workflows.
Work With Teams & Subject Matter Experts
Gather information, ask questions, and confirm details to ensure documentation is accurate and complete.
Simplify Technical Information
Translate complex concepts into content that is easy for both technical and non-technical users to understand.
Create Process Maps & Workflow Content
Help visualize processes to make systems easier to learn and follow.
Use AI Tools to Support Documentation
Use AI tools to help generate content, improve drafts, and review accuracy before finalizing documents.
Maintain Documentation Quality
Keep documentation updated, organized, and aligned with internal standards while identifying missing or outdated content.
Support Multiple Projects
Work on different documentation needs while staying organized and maintaining regular communication with teams.

What We're Looking For
• Experience creating technical or process documentation in technology-focused environments
• Ability to understand systems and explain them clearly
• Experience using AI tools to help create and refine documentation
• Good written and verbal communication skills
• Attention to detail and accuracy
• Ability to manage priorities and adapt to changing needs
• Experience creating process flows or workflow diagrams
• Familiarity with version control practices
• Comfortable using MS Word, Excel, and similar tools
• Team-oriented mindset and openness to feedback
Nice to Have
• Experience supporting training or knowledge-sharing initiatives
• Familiarity with compliance or regulated environments
• Experience using documentation or collaboration platforms

Why You'll Love This Role
• Work in a collaborative and supportive environment
• Help improve how teams understand and use technology
• Opportunity to work with modern documentation and AI-assisted tools
• Gain exposure to diverse projects and team
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Kajol Chanchlani
470-289-4318
[email protected]
PAY RANGE AND BENEFITS:
Pay Range*: $45-$50 per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

---