VP of Operations
Kitsap Credit Union

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About the Role

Kitsap Credit Union is in search of a VP of Operations. This position is responsible for providing thought leadership and expertise to strategic initiatives relating to enhancing operations and payment services. Develops and executes an operating plan in support of the strategic goals of the Credit Union including optimization of people, process, and technology in back-office operations and financial payment channels. This includes but is not limited to interchange revenue, while being responsible for the performance of the organization's payment and account support functions/supporting systems.

Quick Facts

Reports to: SVP, Digital Experience

Employment Type: Exempt, Salaried, Full-time, Hybrid

Salary Range: $155,000 - $193,000 depending on experience

Bonus Target: 15% potential incentive of base pay

Grade: 16BC

Industry: Banking

Principal Accountabilities

• Responsible for strategic oversight, efficiency, and of the development and support of payment channels including but not limited to ATM Fleet Management, ACH, Wires, Zelle, Mobile deposits, and Item Processing.
• Creates a culture of understanding around leveraging of back-office automation and the need to upskill talent to generate higher levels of efficiency and improved employee/member experiences.
• Collaborates with internal partners including but not limited to Project Management, Branch Operations, Information Technology, Marketing, Business Services, and all Lending lines of business to create and execute on the organization's business strategies that are scalable.
• Defines roadmaps that develop and execute payments products and solutions that encompass feedback from internal stakeholders, members, and market changes
  
• Develops business cases, participates in vendor selection, and implementation/execution of vendor changes to meet evolving best practices and business needs.
• Responsible to ensure the Credit Union's relationship with service providers is optimized from a revenue and service standpoint, across all relevant business units.
• Provides thought and innovation leadership by using experience and payments ecosystem knowledge. Uses industry relationships to create and advance partnership opportunities that capitalize on the creativity and market reach of others.
• Works collaboratively with internal stakeholders and subject matter experts to identify opportunities within our operations or payment solutions offerings in support of established strategic priorities. Establishes roadmaps and/or project requests for prioritization based on strategic goals.
• Works with Project Management and other business lines to execute Business Process Management solutions and thinking in projects and deliverables.
• Monitors trends and provides ongoing insight to assist in the development and implementation of strategic initiatives with regard to a payment philosophy that meets member needs across all channels of business.
• Prepares monthly narratives for Chief Digital Experience Officer, sharing accomplishments and key performance indicators (KPIs) that convey performance levels of whole department (all areas).
• Drives best practices and establish KPIs to monitor and manage team and departmental performance.
• Provides strategic departmental oversight related to Operations/payments including but not limited to ATM fleet management, Visa cards, check processing, Zelle, ACH, wires, and/or electronic records. and all required tax/government reporting.
• Recommends and develops supporting framework and infrastructure to support the implementation of emerging technologies in payments, operations, or digital solutions.
• Performs ongoing analysis of existing payment flows and executes process improvement opportunities.
• Forecasts, budgets, and manages staffing levels.
• Works with compliance and audit departments to ensure consistency and regulatory compliance.

Required Skills & Abilities

• Ability to assist with creation, communication, and implementation of a strategic vision.
• Must be able to navigate complex relationship scenarios and able to influence others without direct reporting relationships.
• Must have global perspective with payments industry expertise and proven experience in leading high-performance teams that successfully implement products and/or services that exceed member expectations.
• Knowledge of workflow redesign and process improvement relating to one or more of the following payments: Wires, ACH, Mastercard/Visa card processing, ATM fleet management.
• Knowledge of financial industry rules and regulations including payments
• Working knowledge of card networks.
• Team player who can manage projects in a dynamic work environment.
• Strong ability to build financial models and related scenario analyses.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them with appropriate.
• Proficient with Microsoft Office Suite software.
• Understand, model, and represent KCU's core values.

Qualifications and Education Requirements

• Bachelor's degree in Business Administration, Management, related field, or equivalent experience required.
• Ten or more years of experience with managing the back-office operations of banking products/services within a financial institution. Retail/Business mix preferred.

Supervisory Status

This position supervises others and is responsible for being results oriented, collaborative, delegate effectively, and embrace the organization's core values, ensuring team effectiveness.

Working Conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• Occasionally ascends/descends stairs
• Constantly positions self in work environment
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions
• Must be able to detect objects at a distance
• On occasion will move up to 20 pounds of office objects
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

Please note: Kitsap Credit Union does not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year-your cost as an employee

We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees.

****** Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******

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