Business Analyst - Special Issurance
Computershare

JOB DESCRIPTION

Location: Louisville, KY (Hybrid)

This is a hybrid position primarily based in Louisville, Ky. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

This role operates globally, collaborating across departments and functions, and requires adherence to strict regulatory standards and timelines. It plays a critical role in bridging business objectives, market demands, and technology solutions.

A role you will love

A Business Analyst in Client Operations plays a critical role in optimizing organizational processes and driving efficiency across business units. These professional analyses current operational workflows, identifies improvement opportunities, process mapping, updating Desktop Operating Procedures and supports the implementation of solutions that enhance productivity, reduce costs, and align with strategic goals. This professional will also be responsible for maintaining key volumes, gather information for ongoing senior management reporting, presentations and assist in the analysis of events exposing Computershare to potential operating risks.

Some of your key responsibilities will include:

• Provide advice and support to technical and non-technical staff regarding solution designs.
• Maintain focus on aligning business opportunities with technology solutions.
• Contribute with the handover and delivery of new solutions.
• Evaluate and map existing business processes to identify inefficiencies and bottlenecks in the process.
• Create and maintain accurate documentation including journey maps, business process flows, systems context, and solution design. Timely identification of control gaps and mitigation of risks.
• Support the implementation of new operational processes.
• Facilitate workshops and training sessions to drive organizational adoption of process improvements.
• Track and maintain data for Client Operations.
• Participate in Risk assessments, meet with the various teams to understand process/control gaps and put forth recommendations for changes.
• Certify and maintain access to the various SharePoint sites and Private drives maintained.
• Monitor, track and review quality sampling on a quarterly basis and input the necessary changes.

What will we need from you?

Required:

Bachelor's degree or equivalent experience; proven track record in business analysis and solution design.

Preferred:

Advanced certifications in Business Analysis or Project Management.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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