Client Account Manager - DLA
Pond & Company

The primary responsibility of the Client Account Manager - DLA is to develop, implement, and manage the DLA account to grow future business and services. The Client Account Manager is expected to work closely with DLA stakeholders, develop a deep understanding of agency missions and priorities, and build long-term client relationships.

This role serves as the Business Development Lead for DLA, responsible for identifying opportunities, leading strategic pursuits, and coordinating with internal technical and program teams. The Client Account Manager leads client engagement on strategic initiatives, supports resolution of technical or performance-related issues, and delivers high-quality oral and written communications.
Job Responsibilities

• Develops and executes the DLA account strategy to grow future business and services
  
• Serves as Business Development Lead for DLA programs and initiatives
  
• Identifies, develops, and leads strategic pursuits and capture efforts
  
• Builds and maintains strong working relationships with DLA clients and stakeholders
  
• Develops a thorough understanding of DLA mission requirements, acquisition processes, and program priorities
  
• Determines resource and execution requirements to support DLA programs
  
• Monitors efficient and effective execution of client programs
  
• Oversees and evaluates program manager performance within assigned business units
  
• Leads production of proposals, SOQs, and other federal marketing materials
  
• May lead negotiations of fee proposals, scopes of work, and contract terms
  
• Leads program teams and facilitates communication between the client and internal stakeholders
  
• Delivers clear and effective oral and written presentations
  
• Encourages knowledge-sharing, lessons learned, and technology transfer across teams
  
• Mentors team members to promote collaboration, cohesion, and operational efficiency
  
• Develops and maintains positive client relationships to foster repeat business
  
• Maintains current knowledge of federal programs, contracting requirements, and industry trends
  
• Adheres to company policies, procedures, and federal compliance requirements