Financial Aid / Scholarship Coordinator
Indiana University

Department

FINANCIAL AID (SB-FAID-IUSBA)

Department Information

The mission of the Office of Financial Aid and Scholarships is to provide resources, guidance, and financial assistance for students pursuing educational goals while complying with federal, state, and university regulations and guidelines.

Job Summary

Department-Specific Responsibilities

• Prepares, reviews, sorts, prints, and distributes financial aid award notifications and missing information letters.
• Assists with federal work-study processing, including posting positions and completing related documentation.
• Provides basic procedural guidance regarding dependency overrides, suspension, and reinstatement processes; refers complex situations to appropriate staff.
• Applies established federal, state, and institutional policies and procedures to routine student situations.
• Uploads and monitors documents in OnBase and other electronic document systems.
• Orders and maintains general office supplies.
• Coordinates printing of office forms.

General Responsibilities

• Serves as an information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid and/or scholarships.
• Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
• Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
• Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
• Provides administrative and clerical support to department staff including word processing and scheduling.
• Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid and/or scholarships.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Bachelor's degree.

WORK EXPERIENCE

Preferred

• Experience working in a financial aid or student services environment.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority-setting skills.
• Demonstrates a high commitment to quality.
• Friendly and service-oriented.
• Strong verbal communication and listening skills.
• Strong basic math skills.

Preferred

• Proficiency in Microsoft Office applications, particularly Excel, for reporting and data tracking.
• Ability to follow and apply established federal, state, and institutional policies and procedures to routine situations.
• Ability to work across multiple systems while maintaining accuracy, organization, and attention to detail.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indiana University South Bend

South Bend, Indiana

Advertised Salary

$31,200.00 - $36,441.60 per year.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Foundational

FLSA: Nonexempt

Job Function: Student Services

Job Family: Financial Aid & Scholarships

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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