Health and Human Services Maintenance and Operations Lead
Voyatek

Opportunity Details

Full Time Health and Human Services Maintenance and Operations Lead

Remote

Outcomes. Delivered.

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers
  

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of Health and Human Services Maintenance and Operations Lead within our team. Please note that this position requires a commitment to full-time employment and is not open to contractors.

Key Responsibilities:

• Lead and support the growth, delivery, and ongoing operations of Health and Human Services (HHS) client engagements, with a focus on maintenance and operations (M&O) activities.
• Serve as a trusted advisor and primary point of contact for HHS clients, building and maintaining strong relationships with agency leaders, business stakeholders, and other key decision-makers.
• Support business development activities within the HHS market, including identifying opportunities, developing client strategies, expanding existing relationships, and supporting the pursuit of new business.
• Develop and execute account and client engagement strategies aligned with organizational capabilities, client priorities, and market opportunities.
• Partner with internal delivery, technology, consulting, and business development teams to develop solutions that address client needs and support successful program outcomes.
• Oversee and coordinate ongoing maintenance, enhancement, and operational activities for HHS technology programs and solutions.
• Monitor client needs, program performance, risks, and emerging opportunities, identifying areas for improvement and additional services.
• Translate complex business, policy, and technology requirements into actionable strategies, solutions, and recommendations.
• Lead or support client meetings, presentations, demonstrations, briefings, and other executive-level engagements.
• Coordinate with internal and external stakeholders to ensure effective communication, issue resolution, and alignment throughout the engagement lifecycle.
• Contribute to proposals, statements of work, account plans, presentations, and other business development and client-facing materials.
• Support strategic planning and the development of innovative approaches, offerings, and solutions within the HHS market.
• Provide leadership, guidance, and subject matter expertise to teams supporting HHS clients and programs.
• Maintain awareness of HHS industry trends, client priorities, emerging technologies, and evolving business and regulatory requirements.
  

Qualifications:

• 10+ years of professional experience in consulting, technology, public-sector services, business development, account management, program delivery, or a related field.
• Demonstrated experience working with Health and Human Services organizations, government agencies, or other public-sector clients.
• Experience supporting or leading business development, account growth, client relationship management, or sales activities.
• Experience managing client relationships and engaging effectively with senior-level stakeholders and executives.
• Experience overseeing or supporting the maintenance, enhancement, and/or ongoing operations of complex technology programs or systems.
• Strong understanding of business processes, technology solutions, and the relationship between business needs and technology delivery.
• Demonstrated ability to develop and maintain trusted relationships with clients, partners, and internal stakeholders.
• Strong communication, presentation, facilitation, and interpersonal skills.
• Ability to translate complex technical, business, or policy concepts into clear recommendations and actionable strategies.
• Demonstrated leadership experience working across multidisciplinary teams and organizational functions.
• Strong analytical, strategic planning, problem-solving, and decision-making skills.
• Ability to manage multiple priorities and work effectively in a dynamic, client-focused environment.
• Bachelor's degree in business, technology, engineering, public administration, or a related field, or equivalent professional experience.
  

Preferred Qualifications:

• Experience working directly with state or local Health and Human Services agencies.
• Experience with large-scale public-sector technology programs, including integrated eligibility, social services, Medicaid, child welfare, public health, or related HHS systems.
• Experience leading maintenance and operations or continued enhancement activities for enterprise or mission-critical systems.
• Demonstrated success identifying and developing new business opportunities within existing client accounts or markets.
• Experience developing account strategies, capture strategies, proposals, statements of work, or other business development materials.
• Experience working with systems integrators, technology vendors, consulting organizations, or strategic partners.
• Experience with cloud platforms, enterprise applications, data and analytics, or other modern technology solutions.
• Experience translating government policy, regulations, and business requirements into technology or operational solutions.
• Experience presenting to executive leadership, government officials, or other senior stakeholders.
• Experience developing thought leadership, industry offerings, or innovative solutions for public-sector clients.
• Knowledge of Agile methodologies, human-centered design, business architecture, or enterprise solution architecture.
• Experience building and leading high-performing multidisciplinary teams.
  

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the annual range is $220,000.00 - $275,000.00.

This position may be eligible for a discretionary bonus. It is classified as exempt under applicable law. Additionally, this position aligns with the Voyatek Career Framework as a level 09 people leader in a Business Development position.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Paid Time Off
• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Tuition and Professional Development Reimbursement
• Training Opportunities
• Employee Referral Bonus Program
  

We are committed to fostering a workplace that supports both your personal and professional aspirations.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements .

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

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