IT Support Technician | Network Solutions
CBIZ

About the Role

We are looking for a dedicated IT Support Technician to join our team on a project basis with no set end date. This role is directly tied to the duration of a specific project, with the possibility of transitioning to future projects based on business needs and individual performance. However, continued employment beyond the current project is not guaranteed.

Essential Functions and Primary Duties

• Provides professional customer service and remote technical support via phone, email, or messaging application for end users, field technicians, and home office and management staff.
  
• Assists with the installation, provisioning and maintenance of network equipment including routers, switches, managed power devices, and access points.
  
• Assists with the installation, provisioning, configuration and maintenance of network connected VOIP phone systems.
  
• Follows documented processes to ensure proper functionality and accurate data.
  
• Troubleshoots and resolves connectivity and performance issues with broadband circuits including Fiber, Cable, DIA, and Cellular.
  
• Troubleshoots and resolves issues with PC hardware, software, peripherals, networked printers and all related cables and terminations.
  
• Assists field service technicians with complete branch office installations and moves.
  
• Resolves issues or follows proper escalation procedures to ensure issues are resolved in a timely manner.
  
• Opens and manages tickets for issues and provides regular detailed updates.
  
• Conduct root cause analysis for recurring issues to prevent future incidents.
  
• Works with hardware owners and project managers to develop and maintain training materials and documentation for field technicians, end users, and internal department use.
  
• Serves as a liaison between technical teams and business stakeholders.
  
• Provides remote training for end users and field technicians on new equipment, processes, and services.
  
• Provides in-person training on all equipment and documented processes for new hires.
  
• Assumes responsibility for related project work and duties as required or assigned.
  

Minimum Qualifications

• Associates degree from an accredited college or technical school
  
• Two to five years of prior job-related experience
  
• Excellent communication, public relations, technical, and troubleshooting skills
  
• Able to use general office equipment
  
• Experience with incident tracking software, and the Microsoft Office Suite
  

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ABOUT US

CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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