NYC OTI Project Manager
Voyatek

Opportunity Details

Full Time NYC OTI Project Manager

Brooklyn, NY

Outcomes. Delivered.

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of Project Manager within our teamNYC Department of Technology and Telecommunications located in Brooklyn, NY. This is a long-term contract position. )

Key Responsibilities:

- The NYC311 Project Manager will assist with planning and coordinating team activities for the 311 CSMS. They will provide overall project management for different workstreams and serve as the first point of escalation for issues and risk management. They will assist with Program Intake, work planning efforts, Release Management and Support & Maintenance activities. The Project Manager will work closely with the NYC311 Product Manager and Leadership team to execute work plans, remove blockers and deploy new features for NYC customers.

• Oversee releases from initial requirements gathering through final delivery and ongoing support, ensuring timely completion, product roadmap alignment, and stakeholder satisfaction.
• Develop and maintain detailed project plans, schedules, and resource allocations while managing multiple concurrent workstreams.
• Identify potential project risks or bottlenecks early and implement mitigation strategies to keep NYC311 operations running smoothly.
• Support management of projects that involve development groups both inside and outside of the core 311 application team.
• Facilitate regular stakeholder meetings and provide clear, concise status reports to executive leadership and oversight committees.
• Confer with project personnel to identify and quickly resolve problems to maintain momentum and quality.
• Work with the team and the product owner to release new product features, and that quality is never compromised.
• Coordinate Release Management across workstreams and environments; manage release paths and resolve contentions.
• Follow OTI Change Management processes to obtain necessary approvals for production deployment.
• Coordinate and manage Production outages including engaging other OTI teams, vendors and consultant resources.
• Deliver digital applications by being the agile delivery manager for multidisciplinary product teams.

Qualifications:

• A bachelor's degree in information technology, Project Management, Public Administration, or a closely related field.

• A minimum of 8 years of experience managing complex IT projects, preferably within the public sector or a highly regulated industry.

• Strong project management capabilities with the capability to break down a large project into small, manageable tasks, assign them clearly, and track how one task depends on another to prevent bottlenecks.

• Proven ability to lead cross-functional teams and manage projects involving various stakeholders with competing priorities.

• Excellent written and verbal communication skills, with strong presentation and public speaking skills.

• Proficiency with Azure DevOps project management software.

• Knowledge of risk management techniques and mitigation planning, paired with an awareness of current technology trends and tools.

• Experience with Agile, Scrum, or Waterfall methodologies and how to apply them to government workflows.

• Attention to detail and excellent problem-solving skills.

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $65.00 - $75.00.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Training Opportunities
• Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

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