NYS ITS/CTO PRD-145 UX Engineer Level 1
Voyatek

Opportunity Details

Full Time NYS ITS/CTO PRD-145 UX Engineer Level 1

Albany, NY (Hybrid)

Outcomes. Delivered.

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of UX Engineer, Level 1 within our teamNYS Information Technology Services located in Albany, NY. This is a contract position, term 36 months. In 2012, New York State centralized IT operations across 52 agencies, marking the largest IT consolidation in state government history. The Office of Information Technology Services (ITS) now leads this transformation, delivering consistent, high-quality services by maximizing resources, enhancing accountability, and fostering innovation.To support ongoing modernization efforts-such as the post-pandemic digitization of state services-ITS created a Master Service Agreement (MSA). This provides specialized consultants, as needed, to assist application development across CTO units and other ITS teams, augmenting internal capabilities and meeting evolving agency needs. )

Key Responsibilities:

Consulting with stakeholders to understand business goals
Helping to solve complex business issues from strategy to execution, as part of a team of problem solvers
Designing, developing and implementing both client and internal facing applications and providing technology tools that help drive NYS strategic initiatives
Using enterprise architecture across application areas to build delivery models that map capabilities to business needs outlined by NYS
Using multiple sources of information including broader stakeholder views to develop solutions and recommendations
Addressing defects and enhancements as part of the application support lifecycle
Participating in incident resolution post implementation as required
Creating and carrying out user research plans (i.e., surveys, interviews, focus groups, etc.), as well as explaining user research results to internal and external stakeholders
Planning and facilitating design thinking workshops (i.e., journey mapping, user needs modeling, etc.)
Creating UX deliverables (i.e., user models and scenarios, sketches, user stories, user flows, wireframes, storyboards, sitemaps)
Creating and iterating on interactive user experience prototypes that require coding
Planning and conducting usability testing, analyzing user feedback and activity, and iterating to improve the user experience
Working closely with developers to bring designs to life and iteratively improve solutions
Collecting quantitative and qualitative UX metrics that support usability validation
Assisting with content development
Designing for multi-device web, iOS, and Android contexts
Other duties as assigned

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Qualifications:

Level I- Between three (3) and seven (7) years of experience as a UX Engineer

Five to seven years of experience in UI/UX engineering on full life cycle of design deliverables including wireframes, mockups, journey maps, prototypes, story boards and user surveys.

One to two years working in an Integrated Eligibility System Program in various workstreams in a Health and Human Service setting.

Preferred Qualifications:

One to two years of experience with Adobe Creative Suite or Figma.

One to two years of experience with user research, user modeling and usability testing.

One to two years of experience with CSS3, HTML5, and JavaScript.

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The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $55.00 - $65.00.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Training Opportunities
• Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

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