Redhawk Student Central Specialist (Student Services Coordinator)
Indiana University

Department

STUDENT SERVICES (NW-SSER-IUNWA)

Department Information

Student Central at Indiana University Northwest is the front door for many of our students and families, providing a one-stop approach to essential services such as financial aid, billing, registration, and enrollment support. Our team is committed to creating a welcoming, student-centered environment where questions are answered, challenges are solved, and students are empowered to succeed. In this role, you will have the opportunity to make a direct impact on the student experience while working collaboratively with colleagues across campus to help students navigate university processes and achieve their educational goals. If you enjoy helping others, solving problems, and contributing to student success, Student Central offers a rewarding and dynamic place to build your career.

Job Summary

Department Specific Responsibilities

• Serves as a front-line member of Student Central, providing comprehensive customer service to students and families regarding financial aid, bursar services, registration, and general enrollment processes.
• Assists students in navigating university systems related to financial aid, billing, and student records, directing them to appropriate campus resources when needed.
• Supports daily operations of Student Central by responding to high-volume inquiries via in-person service, phone, and email.
• Helps coordinate and support Student Central initiatives, including enrollment events, financial aid outreach, and student success programs
• Maintains accurate student records and documentation in university systems while ensuring compliance with institutional policies and federal/state regulations
• Collaborates with campus partners, including Admissions, Financial Aid, the Registrar, and academic advising, to ensure a seamless student service experience
• Assists with student employment coordination within Student Central, including scheduling and providing guidance to student staff
• Contributes to continuous improvement efforts aimed at enhancing student experience, operational efficiency, and service delivery within Student Central.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and emails, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student organizations or departmental needs.
• May provide guidance to other Student Services Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Bachelors degree in Higher Education Administration, Student Affairs, Business Administration, Public Administration, or related field.

WORK EXPERIENCE

Required

• 2 years of experience in an office environment, higher education, or a related field.

Preferred

• Experience working in higher education student services, particularly within areas such as financial aid, bursar operations, registration, or enrollment services.
• Experience working in a one-stop student services or student support center environment
• Experience using university systems such as PeopleSoft, CRM tools, or student information systems.
• Experience assisting students with financial aid processes, billing inquiries, or enrollment procedures.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Works with students from a variety of backgrounds.

Preferred

• Strong commitment to student-centered service and problem-solving.
• Ability to explain complex processes such as financial aid, billing, or registration in a clear and approachable manner.
• Experience managing high-volume customer service environments.
• Strong organizational skills with the ability to manage multiple inquiries and priorities simultaneously.
• Ability to work collaboratively with multiple campus offices and stakeholders.
• Comfort working with technology systems used in student services operations.
• Ability to work effectively with first-generation students, a variety of populations, and nontraditional learners.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU Northwest Campus

Gary, Indiana

Advertised Salary

$40,560 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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