Senior Principal- Experience Design
Slalom, LLC

Who You'll Work With

At Slalom we solve our client's challenges by creating experience strategies, products, and operating model solutions for clients who are ready to accelerate growth and strategic transformation. We're passionate about innovative customer experiences, compelled by their potential as we help create the digital products, experiences, and experience-driven organizations that enable true change. We're thrilled by the opportunity to build the future we want to see, with anyone willing to join us.

Slalom Customer Experienceteam is a group of diverse individuals who happen to be world-class multidisciplinary designers and strategists. Together, we operate with a shared passion for designing and building experience solutions with great clients.

What You'll Do

As product design Senior Principal, you will balance your time between selling customer experience work at some of our largest clients, being an effective people manager, and leading some of our most challenging engagements.

You possess the level of product design expertise needed to solve complex problems and excel in leading larger and more challenging engagements, including multiple workstreams and delivery teams. As a leader for not only the discipline of product design, but the Customer Experience capability, you will be expected to:

• Work alongside account teams and other capabilities to sell transformational customer experience solutions at our clients by telling compelling stories and demonstrating the value of our work

• Establish lasting, trusted, relationships with clients

• Advocate for direct reports throughout their project alignment and professional development while helping them grow their career.

• Co-lead customer experience projects and workstreams, alongside other capability leaders.

• Empower our team to deliver high-quality solutions by enabling best in class skills and leveraging new technologies

• Provide design expertise in new project pursuits alongside a skilled pursuit team.

• Advance our craft by developing and sharing materials and thought leadership with other builders.

What You'll Bring

Senior Principals inCustomer Experience bring not only an expert level of design thinking and leadership, but alsoa keen sense for the needs of team members and project stakeholders. You actively put the needs of others ahead of your own as you build on your capacity as a servant people leader. You have a proven track record of defining, designing, and delivering complex, large-scale modern strategies, products, and organizations with multiple teams.

In addition, you'll leverage your experience in project proposals, contract creation, and business operations. You'll bring your passion for designing product and experience solutions with state-of-the-art techniques and technologies to tackle challenging situations and solve complex problems. Showing your ability to mentor others and engage with clients across all levels will be your path to success in leading teams at Slalom and driving maximum value for our customers.

• 10+ years of experience in delivering digital product experiences as a product designer

• 5+ years managing and mentoring others, and/or leading cross-functional teams with a direct leadership accountability.
• Expertise in facilitating workshops, fostering collaboration, and aligning teams around a shared vision.
• Exceptional storytelling skills to translate complex ideas into compelling narratives.
• Relationship-building expertise, fostering trust and collaboration across clients and teams.
• Proactive, entrepreneurial spirit and passion for solving ambiguous problems with clarity and creativity.
• Empathy for customers and colleagues, with a focus on creating meaningful connections.
• Proven adaptation to new ideas, tools, and methods that drive innovation and value.
• Expert-level proficiency with common design and business software, as well as data visualization methods to support storytelling.
• A highly desirable candidate will have practioner and/or leadership experience in both B2B and B2C businesses as well as experience in two or more of the following industries: Financial Services, Manufacturing, Public Sector, Retail, Travel & Hospitality, Healthcare & Life Sciences.
• A strong portfolio demonstrating breadth, creativity, process and innovation in related fields is required

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for Senior Principal is $183,000 to $223,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.

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