Description
Service & Solutions Operations Manager
Build What Matters. Deliver What Lasts.
At Albireo Energy, we see buildings in a different way-as dynamic environments that should perform smarter, safer, and more efficiently across their entire lifecycle. We are a leading independent provider of building automation and energy services, delivering intelligent, high-performance solutions to mission-critical facilities across industries. (Albireo Energy)
We're looking for a Service & Solutions Operations Manager to lead and scale our service and project delivery operations-driving excellence in execution, customer experience, and team performance.
What You'll Do
Lead End-to-End Operations
Own the performance and execution of both Service and Solutions (Projects)-from preventative maintenance and emergency service to complex building automation system (BAS) projects.
- Oversee service delivery, engineering, project management, programming, installation, and commissioning
- Ensure consistent, high-quality execution across all phases of the project and service lifecycle
- Champion operational excellence aligned with "The Albireo Way" of repeatable project success
Drive Financial & Operational Performance
Deliver predictable, profitable results through strong financial leadership and operational discipline.
- Own P&L performance across service agreements, T&M work, and project delivery
- Lead forecasting, budgeting, and monthly financial reporting (including WIP and cost-to-complete)
- Ensure billing accuracy, margin performance, and cash flow optimization
- Drive resource planning, labor forecasting, and operational efficiency
Elevate the Customer Experience
Be a trusted partner to our clients-ensuring their buildings operate at peak performance.
- Build long-term client relationships through proactive engagement and consultative leadership
- Lead service agreement execution, renewals, and performance reviews
- Conduct site visits, quality audits, and executive-level customer touchpoints
- Resolve issues with urgency, professionalism, and accountability
Lead, coach, and inspire a multidisciplinary team of project managers, engineers, and field professionals.
- Establish clear expectations, performance metrics, and development plans (SMART goals)
- Mentor teams in communication, customer engagement, and problem-solving
- Foster a culture rooted in safety, accountability, integrity, and collaboration
- Build a people-first environment where talent grows and teams succeed together
Bridge operations and business development to deliver innovative, high-value solutions.
- Collaborate with sales on estimating, solution development, and client presentations
- Support growth through technical expertise and market insight
- Identify industry trends and align service offerings with evolving customer needs
- Contribute to vertical market strategies (healthcare, education, data centers, commercial, etc.)
Advance systems, processes, and performance across the organization.
- Develop and standardize SOPs, tools, and best practices
- Lead continuous improvement initiatives across service and project operations
- Act as a change agent-driving innovation, adaptability, and operational scalability
- Promote a culture of safety, quality, and accountability
Requirements
Experience
- 8+ years of leadership experience in HVAC controls / building automation
- Strong background in both service operations and project delivery
- Proven success managing P&L, forecasting, and operational performance
- Experience across key vertical markets (healthcare, education, commercial, government, etc.)
- Deep knowledge of BAS, HVAC controls, and system integration
- Strong financial acumen (budgeting, forecasting, cost control)
- Experience with ERP/CRM systems (Dynamics/AX preferred) and Microsoft Office Suite
- Strategic thinker with strong organizational leadership
- Exceptional communication and client relationship skills
- Analytical, adaptable, and solutions-oriented
- High integrity with a commitment to doing what's right-for customers and teams
Why Join Albireo Energy?
- Work with a technology-agnostic leader in building automation and energy services
- Be part of a company delivering solutions for the life of the building (Albireo Energy)
- Join a people-first culture recognized as a great place to work
- Make an impact on mission-critical environments and sustainable building performance
Work Environment
- Office and field-based role with approximately 25-30% travel
- Standard business hours with flexibility to meet operational demands
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
Voluntary Life Insurance
Short Term & Long Term Disability
Paid Vacation
Paid Sick Time
Paid Holidays
401K with Company match
Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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