Sr. Manager, National Sales Training & Development
Hyundai Capital America

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options

• Annual employer HSA contribution

• 401(k) matching and immediate vesting

• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

• 100% employer-paid life and disability insurance

• No-cost health and wellbeing programs, including a gym benefit

• Six weeks of paid parental leave

• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Sr. Manager, National Sales Training & Development is responsible for operationalizing sales and strategies through effective training content design, and field execution support. This role ensures that strategic priorities, sales processes, and go to market initiatives are translated into practical, scalable training programs that drive consistent execution and measurable performance improvement across the sales organization. This role partners closely with Sales Leadership, Strategy, Marketing, Product, and Enablement teams and external vendor to ensure the field is prepared, aligned, and accountable for executing strategic initiatives. In addition, this role is responsible for designing and maintaining onboarding training programs for new hires to ensure timely readiness and productivity.

What You Will Do

1. Strategy Execution & Curriculum Development

• Execute sales training programs that support strategic priorities, including:

i. Sales process and methodology training

ii. Product, solution, and value‑based selling training

iii. Territory, account, and opportunity execution training

• Ensure training content is practical, role‑specific, and immediately applicable in the field.

• Execute new‑hire onboarding curricula aligned to sales strategy, processes, tools, and performance expectations.

• Collaborate with Strategy, Marketing, Product, Sales Operations and external vendors to ensure alignment between strategy, messaging, and execution.

• Act as a key liaison between corporate teams and the field to ensure clarity, consistency, and practicality.

• Support field personnel to conduct in-store and regional dealer training seminars that are designed to increase dealer profitability and product sales penetration.

2. Field Readiness & Reinforcement

• Support new initiative launches and strategic changes with targeted readiness plans, reinforcement activities, and coaching tools.

• Partner with frontline sales leaders to enable effective coaching and reinforce desired behaviors.

• Monitor adoption and execution consistency across the field.

3. Performance Measurement & Improvement

• Track training participation, adoption, and execution effectiveness using defined metrics.

• Create specific KPIs and strategy to measure training effectiveness. Track and report on performance against training programs

• Analyze feedback, sales performance data, and field insights to identify gaps and improvement opportunities.

• Continuously refine training content and delivery based on results and business needs.

4. Vendor Management

• Serve as the primary point of contact for assigned vendors; set expectations, governance cadence, and communication protocols.

• Track vendor performance and training effectiveness (on-time delivery, quality, learner satisfaction, completion, and outcomes); lead business reviews and drive continuous improvement plans.

• Partner with internal stakeholders to align vendor-delivered training to capability priorities, rollout timelines, communications, and adoption/change management needs.

• Ensure contract and policy compliance for training programs, including data privacy for learner information, accessibility expectations, and resolution of delivery issues; coordinate with Procurement, Legal, Finance, and Security as needed.

• Manage training vendor budgets and spend (forecasting, purchase requests, invoice reconciliation, and cost optimization such as tiering, volume discounts, and utilization management).

5. Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.

Qualifications

What You Will Bring

• Minimum 8 years progressive related experience, including direct experience in "hands-on" sales curriculum development and "train the trainer" in-store development in a field sales environment.

• Minimum 3 years supervisory experience.

• Experience supporting national or multi region sales organizations preferred.

• Familiarity with CRM systems, learning management systems (LMS), and sales enablement tools preferred.

• Captive Automobile Finance industry experience preferred.

• Knowledge of Extended Warranty and F&I field sales organizations including F&I products and processes across multiple products preferred.

• Bachelor's degree in Business, Sales Training or related field; or equivalent related work experience.

• Strong understanding of sales processes, sales effectiveness, and execution best practices.

• Proven ability to translate strategy into practical training and field execution.

• Excellent facilitation, communication, and stakeholder management skills.

• Proven ability to apply data and performance metrics to drive results and inform sound decision-making.

• Knowledge of adult learning principles and onboarding best practice.

• Excellent vendor relationship management skills.

• Ability to successfully manage, train, develop and mentor direct reports.

• Excellent public speaking skills to lead and facility training sessions for field sales personnel.

• Proven ability to create curriculum to align with training strategy.

• Strong critical thinking skills and execution-oriented mindset.

• Strong proficiency with Microsoft Office Suite including Excel, PowerPoint, Visio, MS Project.

• Strong written and verbal communication (clear and persuasive) skills.

• Strong interpersonal skills to work in a team environment and build relationships with internal and external stakeholders.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .