Sr. Manager, Sales Analytics & Incentive
Hyundai Capital America

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options

• Annual employer HSA contribution

• 401(k) matching and immediate vesting

• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

• 100% employer-paid life and disability insurance

• No-cost health and wellbeing programs, including a gym benefit

• Six weeks of paid parental leave

• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Sr. Manager, Sales Analytics & Incentive is responsible for business analytics to support corporate objectives and for the design, execution, governance, and optimization of sales incentive programs that drive vehicle sales, finance and lease penetration, and overall portfolio profitability. This role combines hands-on program ownership with direct people leadership to ensure operational excellence. This role partners closely with Sales, Marketing, Finance, Legal and HR to ensure incentive programs are competitive, compliant, cost-effective, and aligned with strategic objectives. In addition, this role will act as lead on analyzing HCI, finance and commercial data and reporting projects, conducting sales and opportunity review, supporting database management, overseeing field / management reporting, and tracking incentive program performance.

What You Will Do

1. Incentive Strategy & Program Design

• Lead the design of national and regional sales incentive programs to support vehicle sales and captive finance objectives.

• Serve as the subject matter expert on incentive/campaign mechanics, ensuring programs balance sales growth, dealer engagement, risk, and profitability.

• Translate business strategies into effective incentive/campaign structures that balance growth, risk, and profitability.

• Evaluate competitive incentive/campaign activity and recommend strategic responses.

• Partner with OEM marketing and sales teams to align captive incentives with vehicle launch strategies and sales campaigns.

• Allocate work across the team while personally owning complex, high impact incentive programs and initiatives.
2. Program Execution & Governance

• Manage end-to-end incentive lifecycle, including program setup, approval workflows, dealer communication, and post-program reconciliation.

• Ensure programs are implemented accurately within incentive systems and dealer facing platforms.

• Establish and enforce governance standards, controls, and documentation to ensure compliance with internal policies, dealer agreements, and regulatory requirements.

• Partner with Finance and Accounting to forecast incentive spend, manage accruals, and manage budget adherence.

• Oversee incentive system configuration and ensure accurate program setup in dealer-facing and internal platforms.
3. Performance Analytics, Reporting & Optimization

• Lead analysis of incentive performance, ROI, dealer participation, finance penetration, and customer outcomes.

• Develop and maintain dashboards across finance, insurance and commercial and reporting to track sales effectiveness, penetration rates, and budget utilization.

• Identify opportunities to simplify incentive/campaign structures, improve program effectiveness, and enhance dealer adoption.

• Present insights and recommendations to senior leadership to support data-driven decision-making.

• Conduct and deliver full post-mortem business analytics for incentives, Month/Quarter-end Closing, Programs & Promotions, Claims and other key business drivers directly impacting business.

• Analyze & process data to arrive at optimal and realistic decisions, maintain KPI performance monitoring and initiative tracking executive dashboards, and support Salesforce.com dashboard and reporting.

• Manage regular production of data-driven management tools including oversee the data analytics infrastructure to ensure data integrity, consistency, and support evolving IT needs for executives, HCI management & field sales, and other HCA departments.

• Prepare ad-hoc analyses to provide insight and analyze trends of product sales, originations, claims, vehicle sales, and SLAs Document existing state and manage centralized reporting inventory of all HCI reports (Sales Field, Vendor, Operations, Planning).
4. Cross-Functional & Dealer Partnership

• Serve as a key point of contact for Sales, Dealer Relations, Marketing, Finance, IT and other key stakeholders on incentive-related strategy and execution.

• Support escalation management for complex dealer inquiries or disputes related to incentive eligibility, payments, or interpretation.

• Prepare executive-ready presentations and materials summarizing incentive strategy, outcomes, and recommendations.
5. Project & Vendor Management

• Act as a lead on key initiatives, system enhancements and/or KPI performance analysis including planning, scheduling, and status reporting to ensure successful implementation.

• Interface with Business Systems, Process Improvement Teams, HCI affiliates (EPMO, IT, EFC/PPC), outside vendors (Safeguard, DealerTrack, Salesforce.com, etc.) as needed.

• Manage project teams, timelines and budgets to deliver on key initiatives.

• Prepare presentations to support recommended changes, new initiatives or enhancements.

• Assist with OEM and/or vendor audit(s) as needed to ensure compliance with SLAs and performance metrics.

• Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.

Qualifications

What You Will Bring

• Minimum 8 years' related experience in sales incentives, sales operations, pricing, or commercial strategy.

• Minimum 3 years supervisory experience.

• Experience working within an automotive captive finance organization or OEM environment preferred.

• Familiarity with incentive management systems, CRM tools, and sales reporting platforms preferred.

• Related extended warranty, insurance, captive finance industry experience a plus.

• Bachelor's degree in Business, Finance, Marketing, Economics, or related field.

• MBA or advanced degree a plus.

• Financial and analytical rigor, quantitative and problem solving skills balanced with strong execution skills.

• Proven analytical skills with the ability to interpret complex data and translate insights into actionable recommendations.

• Ability to synthesize data, think strategically, and formulate sound recommendation quickly.

• Ability to successfully manage, train, develop and mentor direct reports.

• Demonstrated ability to manage complex programs while leading and developing a team.

• Proven ability to influence stakeholders at multiple levels without direct authority while maintaining strong collaborative relationships.

• Strong understanding of automotive retail, dealer operations, and finance/lease products.

• Attention to detail and strong program governance

• Proficient in Microsoft Office Suite including advanced proficiency in Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau).

• Strong written and verbal communication skills including ability to present to upper management.

• Strong interpersonal skills to work in a team environment and build relationships with internal and external stakeholders.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .