Team Member Development Architect
University of Maryland Medical System

Job Requirements

Takes direction from the System Director Team Member Development or their designee, executive stakeholders, and select member organization HR and Operational leadership team members. Partners with fellow team members within the UMMS Human Resource Shared Services organization, member organization HR teams, and professional advancement communities of practice - both clinical and non-clinical, subject matter experts, and vendor partners to design, develop, deliver, and optimize the UMMS portfolio of team member development programs and services.

This is a system-level role reporting to the System Director of Team Member Development, with responsibilities for talent development, policy, and system-wide learning, leadership, and organizational development.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

* Promote the mission, vision, and values of UMMS, and abide by the UMMS code of conduct.

* Contributes to the support of the UMMS HR Team Member Development strategy.

* Assist UMMS team members in the attainment of strategic goals and member organization annual operating plan objectives.

* Serve as principal or supporting team member for assigned projects.

* Deliver system-wide team member development services including preparing for class, facilitating/instructing events, and collecting feedback from participants at assigned member organizations within the University of Maryland Medical System using a wide range of digital and analog platforms and mediums as requested and/or determined by a corresponding organizational needs assessment.

* Implement and deliver a full range of system-wide organizational development and effectiveness services including but not limited to: change management and leadership alignment; organizational culture and values interventions; talent reviews and succession planning services; performance management programs, leadership development and coaching; individual and group effectiveness assessments, surveys, learning management and content systems, data analytics, and return on investment.

* Perform instructional design, development, and delivery duties and responsibilities to the performance-oriented standards and expectations set forth by UMMS Team Member Development leadership.

Perform courseware and program revision and integration tasks related to the Team Member Development portfolio of service offerings and contribute to process improvement cycles in support of department, division, and system initiatives.

* Develop project and deliverable-based timelines and independently manages projects and work assignments with cross-departmental partners to ensure project deliverables meet business needs.

* Identify operational inefficiencies, risks, and concerns and communicate/coordinate improvements to ensure issue resolution and continuity of service.

* Plan, coordinate and track department-, division-, and system-sponsored event logistics.

* Observe trends and patterns to identify improvement opportunities.

* Apply process improvement methods and practices that improve quality, team member performance, and client satisfaction while reducing waste and/or cost in observance of our high reliability organization objectives.

* Support the achievement of organizational goals by optimizing performance and facilitating change.

* Seek feedback and mentoring for personal improvement.

* Develops and supports effective team interactions through open and honest communication. Models these behaviors and supports relationships that create an environment where individuals and team members learn and grow professionally. Employs knowledge of group dynamics to facilitate effective team functioning and problem solving.

* Independently completes assigned projects, collaborates, and coordinates with contracted vendors as needed.

* Demonstrates professional growth and development through self-leadership and continuing self-education and training.

* Performs other duties as assigned.

Education and Experience

*Required: High school diploma plus five (5) years commensurate work/field experience developing, coordinating, and delivering team member education and training programs.

* Preferred: Bachelor's Degree in Organization Development, Human Resource Development, I/O Psychology, Organizational Behavior, Business Administration, or Liberal Arts preferred. Degree must be from an accredited institution. Education is verified.

* Preferred: Previous experience in a healthcare setting

* Preferred: Functional experience as a subject matter expert (clinical, revenue, or other), prior Learning Management System (LMS) administration experience, basic, intermediate or advanced adaptive learning solution design and development expertise, artificial and mixed reality authoring systems expertise, e-learning authoring tools experience, and screen-cast software.

Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Regular attendance to perform work on site or virtually during regularly scheduled business hours or scheduled shifts is required.

* Strong communication skills, both written and verbal.

* Demonstrated experience forging relationships and consulting with leaders including executives at the C-level, SVP, VP, Director, Manager, and Supervisor levels, as well as the ability to encourage and motivate people.

* Strong organizational skills and the ability to self-manage multiple priorities and deliverables.

* Demonstrated proficiency in the fundamental concepts, principles, practices and procedures related to organization development, organizational effectiveness, organizational learning, as well as diversity, equity, inclusion and belonging.

* Background in instructional design/curriculum development and delivery as well as knowledge of adult learning methods.

* Must possess strong presentation skills, strong technical documentation skills, and attain proficiency in assigned systems and applications to the standards set by leadership.

* Ability to travel to deliver training and/or special projects.

* Critical Thinking: Uses active listening and critical inquiry skills, integrates system perspectives, and questions assumptions to analyze performance and recommend optimal interventions. Uses informed judgment to recommend and/or act. Demonstrates reflective reasoning and coaches others to develop critical thinking and problem-solving skills.

* Change and Adaptability: Leads and helps others navigate through change. Recognizes the need to adapt to the rapidly changing needs of the customer, workflow, team, organization and external environment. Facilitates organizational awareness and understanding of the rationale and desired outcome of changes. Negotiates project timelines, deadlines and/or deliverables.

* Maintain professional affiliations as appropriate, and participates in professional activities to keep abreast of developments in organizational development, organizational effectiveness, diversity, equity, inclusion and belonging, as well as education, training and professional development.