Workplace Experience Coordinator - Front Reception
Horizontal Talent

Join a fast-paced workplace experience team where you'll be the first point of contact for guests, visitors, and employees in a highly visible front-of-house role. This position is ideal for someone who brings warmth, calm coordination, and strong organizational skills to a busy hospitality environment while helping keep the day running smoothly.
Responsibilities

• Greet and check in guests and visitors at the front desk, creating a polished and welcoming first impression
• Direct visitors, meeting traffic, deliveries, and packages while keeping arrivals organized throughout the day
• Provide responsive guest support, including directions, basic technology help, beverage service, and local recommendations
• Coordinate with hosts, Security, Facilities, and administrative partners to help meetings and events run smoothly
• Assist with scheduling support for business meetings and events, helping resolve conflicts as needed
• Complete regular walk-throughs of reception, meeting rooms, and shared spaces to reset rooms and restock supplies
• Support event setup and breakdown, including arranging furniture, technology, and amenities according to requirements
• Help with programming support such as classroom setup, registration, and attendee check-in
• Maintain visitor logs and daily front desk notes, and assist with preparing information for reports
• Escalate safety, security, or maintenance concerns appropriately and follow established procedures

Skills

• 2-3 years of experience in front desk, reception, concierge, hospitality, customer service, or workplace operations
• Strong working knowledge of Google Calendar and Slack
• Comfort using visitor management or badging systems, basic scheduling tools, and Microsoft Office or Google Workspace
• Ability to stay composed and organized in a busy, high-volume environment
• Clear written and verbal communication skills
• Professional, discreet, and service-oriented approach when working with guests, executives, vendors, and employees
• Dependable desk coverage and the ability to manage priorities independently
• Attention to detail and a proactive mindset for spotting and resolving issues early
• Ability to lift and carry up to 25 pounds repeatedly and remain on your feet for at least 3 hours per day

Preferred Skills

• Experience supporting a corporate office, executive briefing center, hotel, or event venue
• Background working with Security or visitor check-in processes
• Experience in a technology-driven or fast-moving workplace
• Familiarity with hospitality, customer service, or related coursework or certifications
• Interest in wellness programming, employee amenities, art, culture, or storytelling in workplace settings
• Demonstrated initiative in improving processes or enhancing the guest experience

Horizontal Talent is committed to diversity, equity, and inclusion, and we welcome candidates from all backgrounds and experiences. We value a respectful, inclusive environment where every team member can contribute, grow, and succeed.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $56 - $95 per hour based on qualifications and experience.

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