Job Title: Printer Technician
Location: Boston, MA
Duration: 24 months
Pay Range: $19.41/hr - $25.41/hr (W2)
Job ID: 371847
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Printer Technician to join our dynamic team supporting a customer site in Boston, MA. The ideal candidate will have strong experience in printer and device support, inventory management, and incident resolution, and a proven ability to deliver prompt customer service and meet production goals within defined processes.
Responsibilities:
- Monitor systems, detect performance issues, and resolve technical problems on assigned platforms using established protocols.
- Identify incident trends, escalate within defined timeframes, and follow incident, change, and problem management processes.
- Conduct routine installations and configurations, assemble and integrate systems/products per standard procedures.
- Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
- Execute approved scripted change activities with adherence to governance and compliance requirements.
- Maintain daily production goals and meet contract-required response times.
- Align work with operational strategy, collaborate to improve processes, and support standardized practices.
- Ensure data confidentiality and apply independent judgment within defined parameters.
- Complete process-oriented assignments and share technical information with the team.
- Manage consumable inventory and ensure adequate stock at customer sites.
- Replace toner, consumables, and paper; clear paper jams.
- Assist end users with device functionality and perform initial troubleshooting.
- Coordinate with HP software-branded support and swap devices with spares as needed.
- Collect usage pages per device as needed and report customer dissatisfaction to CSM/SDM.
- Basic knowledge of HP products and service offerings.
- Effective communication with technical audiences and first-level management.
- Active listening and ability to tailor messages to the audience.
- Problem-solving skills using defined procedures in proactive and reactive scenarios.
- Conceptual understanding of IT environments and device support.
- Ability to work onsite daily at the customer location in Boston, MA.
- High School Diploma/GED or equivalent experience required. Associate or Bachelor's degree preferred.
- Typically 2-5 years of related work experience, preferably in maintenance, print support, quality, or a related field.
- Full time at the customer site. Business casual dress code.
- Client interface required. No overtime required.
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume or contact:
Email:
Phone:
317 210 8738
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Salary Details
This salary was provided in the Job Posting.
$20-$25.41
Hourly Salary
Job Snapshot
Employee Type Full-Time
Location Boston, MA (Onsite)
Job Type Installation - Maint - Repair
Experience Not Specified
Date Posted 03/23/2026
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