Senior Admission Counselor for Transfer Recruitment (Admissions Counselor)
Indiana University

Department

ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)

Department Information

Optimizing our enrollment mix is crucial to the long-term viability of IU Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Financial Aid and Scholarships, Office of the Registrar, Office for Veterans and Military personnel, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.

Job Summary

Department Specific Responsibilities

• Leads recruitment initiatives focused on transfer students, visiting students, returning students, and post bachelor's students, and works closely with community colleges, as well as internal and external stakeholders.
• Provides comprehensive support to students and their families throughout the admissions process and builds lasting relationships to support student transition and success.
  Collaborates with campus departments including the Center for Transfer and Adult Students and academic schools to plan and implement our strategic recruitment plan aimed at attracting transfer and nontraditional students to IU Indianapolis
• Takes action with service units on admission strategies and interprets academic policies and exercises analysis and independent judgment on a case-by-case basis, including transfer credits, , and transfer student policies and procedures.
• Investigates concerns and questions and determine the best course of action for students and families.
• Identifies and develops partnerships for outreach to prospective students and influencers (e.g., community colleges and transfer departments, transfer advocates, advisors and community leaders).
• Builds relationships with community colleges, and community-based organizations, and attends college fairs as directed by the recruitment team and admissions office.
• Builds relationships with transfer advocates and on-campus partners including Center for Transfer and Adult Students.
• Manages individual recruitment resources and determines effective strategies for use of resources (financial, time, travel and contacts).
• Represents IU Indianapolis and ensures that all approaches used make the most favorable impression on all prospective students, including the transfer students being targeted for the most positive outcome.
• Maintains, implements and oversees a holistic recruitment plan for transfer recruitment.
• Directs campus academic and student service units in the development and evaluation of transfer recruitment outreach efforts aimed at helping IU Indianapolis meet enrollment targets set by the campus.
• Makes recommendations to these various units regarding the development of targeted outreach efforts to transfer students based upon the enrollment goals set by the faculty and the campus administration for the undergraduate student body.
• Advises on travel/visit opportunities, coordination/collaboration on outreach activities and programs for transfer students, evaluating transfer credits and counseling students on transfer and evaluation and procedures.
• Coordinates and partners with Center for Transfer and Adult Students.
• Represents IU Indianapolis's involvement at campus recruitment events and programs on campus and in the community.
• Reaches out and maintain relationships with prospective students by establishing rapport and trust, educating them on IU Indianapolis¿ programs and admissions requirements, and assisting prospective students through their application and first enrollment process.
• Advises student on how prior credit will transfer into IU Indianapolis
• Participates in on-call counseling rotation assisting students as they visit the office
• Conducts pre-scheduled in-person and virtual admission counseling appointments for all student types with an emphasis on transfer and adult students.
• Counsels prospective students and families on the financial aid process and reviews basic financial aid information including financial aid notifications with prospective students.
• Conducts the daily admission presentations for visiting students which may include all student types.
• Maintains group email account, providing timely responses to email inquiries
• Analyzes weekly Point-in-Cycle reports/data to coordinate recruiting efforts with the Territory Recruitment Manager to understand data- driven principles related to IU Indianapolis's strategic plan, mission, and values.
• Maintains, implements and oversees a holistic recruitment yield tactical plan for recruitment.
• Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.
• Integrates a diverse and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.
• Identifies and develops partnerships for outreach to prospective students and influencers.
• Interprets academic policies and exercises authority and independent judgment.
• Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies. Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
• Serves in a collaborative role with internal and external stakeholders to identify targets of opportunity to attract and enroll under-represented populations. Participates in the assessment and evaluation of various models.
• May attend meetings or serve on committees with the admissions stakeholders, including all staff meetings, recruitment, and outreach team meetings, customer service lead meetings, and undergraduate recruitment council meetings; may provide guidance to other admissions counselors.

General Responsibilities

• Maintains, implements and oversees a holistic recruitment yield tactical plan for recruitment.
• Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.
• Integrates a diverse and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.
• Identifies and develops partnerships for outreach to prospective students and influencers.
• Interprets academic policies and exercises authority and independent judgment.
• Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies. Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
• Serves in a collaborative role with internal and external stakeholders to identify targets of opportunity to attract and enroll under-represented populations. Participates in the assessment and evaluation of various models.
• May attend meetings or serve on committees with the admissions stakeholders, including all staff meetings, recruitment, and outreach team meetings, customer service lead meetings, and undergraduate recruitment council meetings; may provide guidance to other admissions counselors.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree

WORK EXPERIENCE

Required

• 2 years in admissions, higher education, marketing, or related field

Preferred

• 2 years of admissions, recruitment, community engagement, customer service, hospitality or similar experience.
• Prior experience working with transfer students

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skill
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Possesses excellent presentation skills
• Demonstrates excellent judgment, tact, and diplomacy
• Highly developed customer relations skills
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance

Preferred

• Exhibit the ability to analyze data to inform decision making and the flexibility to be responsible for a full range of recruitment activities
• Experience in enrollment management, admissions, student services; efficiency in database systems and student information systems
• Experience working with Slate CRM
• Fluency in Spanish: speak, read and write

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indiana University Indianapolis

Indianapolis, Indiana

Advertised Salary

Annual Salary - $ 49,274.00

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Admissions & Recruitment

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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